All The feedback You need to be Awesome at your job… and Nothing you don’t.
How it works
IDENTIFICATION
Identify a call (pre-recorded) you think went well, or a call you struggled with. Submit your call (with your notes) to ‘Hey, Coach!’ for feedback
EVALUATION
A Certified Pursuance Coach listens to the call, evaluates your performance against our proven process and records a video feedback session
RECOMMENDATION
Your coach emails you a link to your feedback, along with a brief narriative of recommendations, content references, and your focus for the next 30 days
FAQ:
What does FEEDBACK feeL like?
Our FEEDBACK IS: Positive, Engaging, Constructive
Our Feedback isn’t: Demeaning, Judgemental, Professorial
Why we dont ‘Live coach’:
We believe that feedback should be provided in a way that allows the agent time and space to process. No ‘gotcha’s. No confrontation. No intensity. Just real skill-based recommendations provided in a method that compliments your skill level and respects your time
Why we only use recorded (real) calls:
The days of the secret shopper calls are OVER. There is no better way to evaluate performance than to hear a real customer going through the process. Feedback is hard enough without the added pressure of pretending to be something (or someone) you arent.
IS my customer data protected?:
We only allow clients to upload PCI and PII complient audio files. All files are erased from our server within 1 month of upload. If you have questions about how to ensure your files are pre-redacted, reach out to us.