The GUEST JOURNEY
The world’s leading service brands understand that every touchpoint is a guided experience. Whether your engagement has 3 steps or 300, Pursuance will work with you to curate each interaction to align with your brand promise. Build world-class customer experiences alongside experts who have built them for the world’s leading brands—match predetermined outcomes with proven processes and individual accountability. You bring outcomes, we capture best practices, design a custom interface, and roll it out.
The curated guest journey aims to create a seamless and unforgettable experience for guests from start to finish. By paying attention to the small details and bespoke offerings, businesses create a unique and unforgettable stay for their guests and differentiate from the competition. Ultimately, this commitment to exceptional guest experiences fosters customer loyalty and sets you apart in a highly competitive market. The guest journey may be part of an initial opening/product offering, a repositioning, or a standalone initiative. Pursuance will work with you to determine the appropriate scope, frequency, and fit based on your unique outcomes.
Revenue Optimization
Even the best sales teams need to work on their skills. Our proven process (G.P.S.) identifies revenue opportunities in the operation, optimizes talent, and helps you craft compelling pitches to drive extraordinary results; All in fun, inspiring workshops. Your Pursuance coach will work with you to better understand your target market, and to help identify your customers' needs, pain points, and preferences. Utilizing customer feedback, data analytics, and market trends to gain insights that will help you tailor your sales approach to meet their specific demands.
Efficiency is key to sales optimization. Pursuance methods will streamline your sales processes to eliminate bottlenecks and reduce unnecessary steps. Investing in the training and development of your sales team is crucial for sales optimization. Partnering with Pursuance will help you provide ongoing coaching to equip your team with the necessary skills and knowledge to effectively sell your products or services, foster a culture of continuous learning, and encourage collaboration among team members, all while developing long-lasting customer relationships. Pursuance workshops drive customer loyalty by providing exceptional customer service, personalized experiences, and ongoing support. By continuously analyzing and refining your sales processes with a trusted partner, you can unlock your business's full potential and achieve sustainable growth.
STRATEGIC OFFSITES
Planning to double revenue next year? The ground game starts now. Pursuance will help you implement proven processes to track results, hold people accountable for action and get people inspired and ready to tackle whats ahead. With key insights and approaches from world-class teams to share, your Pursuance Coach brings a wealth of insights in a 1 or 2 day offsite. Rather than a formal presentation, strategies are built collaboratively alongside the people who will be responsible for rolling things out. Break through stalemates, engrained habits and rapport breaks to emerge a more positive, aligned and focused team.
Executive coaching
Everyone needs a sounding board. Spend 90 minutes a month with someone who has been in the situations you are facing. Explore and determine your true potential with a trusted guide. You determine the focus and outcomes… your coach brings the experience and storytelling to lead you to the answers. Each month, submit your G.P.S. form in advance, outlining the topics you want to discuss with your coach. Pursuance will do the research, bringing thoughtful insights, recommendations and resources to help guide your decision-making process. Count on us to be there to think with, with designated response times each day between sessions, your coach is only a TXT or phone call away when things change.
KEYNOTE SPEaking
Is your organization still reeling from your last average offsite? Pursuance coaches are dynamic, fun, and high-energy. Co-create an interactive keynote on the following topics:
What it takes to be the world’s #1 service organization
Self-leadership
Creating high-performance teams
You could be the meeting hero!